jbaer

How to Pitch a Blogger

Abridged with the author’s permission from a post on Convince and Convert.

If you have a product or service to promote, these days you need to promote it among bloggers as well as old-school reporters—and bloggers take a different touch.

All blogs start with zero readers and have to build their own influence. Bloggers’ influence is derived from their own ability and moxie, whereas journalists’ influence is in large measure derived via the outlet they represent. And unlike with journalists, writing is usually not a full-time job for most bloggers. Thus, bloggers are typically inveterate multi-taskers that protect their time like a pissed-off goose with a nest full of goslings.

That’s why bloggers get so irked about ham-handed pitches from clueless PR folks that are still in the “harvest email addresses and send bulk releases” school of outreach. It wastes time, which is a commodity that’s in short supply for bloggers—who don’t have any readers unless they make it happen.

The Influence Economy

Most bloggers are not compensated directly for their writing. Sure, they may have some ads or affiliate links, but unless the blog gets serious traffic, the ability to monetize eyeballs is limited, indeed. The max I could make through conventional advertising for the time I spent on my blog, for instance, would be about $14 per hour.

But blogging is incredibly important to my business because it generates social media speaker opportunities, and social media consulting projects. Thus, every reader of my blog is a potential client, or a connection to a potential client—as well as a potential colleague, friend, drinking buddy or fantasy football league-mate.

So even though I’m not in the advertising business, traffic absolutely matters to me, as it does to all bloggers.

So What Do Bloggers Want?

There are two currencies that matter to bloggers—traffic and influence. When you’re pitching bloggers, find a way for your interaction with them to generate one of those two things (or both), and you’ll have yourself quite an effective pitch.

What generates traffic and influence for bloggers? Access and information. Don’t just send a blogger a write-up of your nifty marketing program. Give the blogger access to your metrics and ask if they’d like to create a post analyzing your ROI. Provide an interview with the customers that participated in the program. Link to the blogger’s post from your corporate Web site.

It’s not about exclusives and embargoes. It’s not about doing all the work FOR the reporter, so he or she can hit a deadline with minimal effort. With bloggers, it’s about co-creating the content WITH the blogger, helping him or her package the content in a way that’s unusual and memorable. That’s what drives traffic, and that’s what drives influence.

Jay Baer is a social media strategy consultant and coach for corporations and public relations firms.

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jmaziarz

Web Managers: Answer Your Email!

Abridged with the author’s permission from Eat Media Blog.

Content strategists often get very wrapped up in the concrete deliverables of the content creation and production process, and that’s understandable, because they are the sorts of things that are easy to make into line items in a proposal budget. If there is a sexy part of content strategy, it’s content creation and delivery.

But the final piece of the content strategy puzzle is often the part that gets the least thought and fewest resources once the sexy part of a project is “completed.” Of course we are talking about site maintenance, one aspect of content governance.

In the olden days, many sites often had a “contact webmaster” link that would often open an new email, or send you to some onerous form, or worst of all, send you to an FAQ page that had the sorts of questions that no one had ever or would ever ask. Even if you were able to send a message about your problem, the chance of getting any sort of meaningful reply was vanishingly small, if you received a reply at all

But all those user inquiries do go somewhere (even if it’s an unmonitored mailbox or some sort of auto-reply bot), and how those emails are handled is going to go a long way toward making your users happy. Anytime you can get a kind human response out of a computer means a lot to the puzzled and frustrated human on the other end

Here are several tips on how to be the best website manager you can be:

  • Know thy CMS. Chances are if you are the one checking the system admin inbox you are also the person updating the content on a regular basis. If you were really lucky, you got to participate in the design and beta testing of the site, so you’ll have fixed many of the flaws that might have made your visitors angry. But, inevitably, there were items that got pushed to “YourSite 2.0” and some wonky features that got left “as is” because no one wanted to go to the trouble/expense of fixing them, rationalizing that, “people would figure them out.” Regardless of how you ended up where you are (and how bleak that landscape might be), learn your platform inside and out. Know how the content needs to be tweaked in the back end so it looks and performs its best on the front end.
  • Be a problem solver. The vast majority of people aren’t writing in to pay you a compliment. They have an issue. Give them an answer. And if you can’t give them an answer, or if you know the answer to their question isn’t going to make them any happier, apologize, sincerely.
  • Take accountability to the next level. If you see the same issue cropping up over and over again, don’t blame the users; take a hard look at your site and fix what you need to in order to create a better and less frustrating user experience.
  • Become an expert in the site’s subject matter. If you are running a site about cars, you better know your bias-plys from your radials. This is going to make your job easier in the long run and is going to make the provision of excellent customer service faster and more reflexive.
  • Be nice. You will be asked stupid questions and you will be asked them over and over again. It may be the 10,000th time you’ve been asked something, but to the person on the other end, it may be their first experience with your site. Make sure it’s not their last.
  • Be open to new ideas. You will receive a lot of suggestions about how to improve your site. Some of them will actually be good. Politely thank everyone and quietly implement the best ideas.
  • Know when to escalate. Some people will be asking about your products and services. You should consider this an epic fail for your site and something that rates pushing the panic button if it happens too often. If people are contacting the webmaster and asking how to buy your products, you have a huge problem.

Jonathan Maziarz is a content strategist for Eat Media. Follow him at www.twitter.com/bentpiton.

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